Scinomix LabCare
Increase longevity and maximize performance of your Scinomix automation with LabCare service plans. Choose from a range of preventative maintenance and service options designed to minimize downtime and ensure reliable results.
Our dedicated service and support team prioritizes availability, from onsite visits to remote diagnostics and virtual support, to keep your automation running smoothly. Whether you need quick guidance or in-depth support, Scinomix automation experts are just a call away. We respond quickly to answer technical questions and walk you through troubleshooting—so you can stay focused on your research.
Service Plans
Choose the service level that best fits your needs
Equipment Warranty
Basic Coverage
- Standard Parts Coverage
- Labor + Travel for Repairs
- Virtual Support
- Critical Bug Fixes
Emergency Service
When You Need It
- 1 On-Site Service Visit
- Priority Scheduling
- Standard Parts Coverage
- Labor + Travel for Repairs
- Virtual Support
Preventative Maintenance
Stay Ahead
- 1 Annual Preventative Maintenance
- Preventative Maintenance Parts Only
- Virtual Support
LabCare Perform
Excellent Value
- 1 Annual Preventative Maintenance
- 2 On-Site Service Visits
- Priority Scheduling
- Preventative Maintenance + Standard Parts
- Labor + Travel for Repairs
- Virtual Support
- Software Support + Updates
- Exclusive Consumables Pricing
Why Choose Scinomix LabCare?
With decades of automation experience, we understand exactly what your instruments need to perform with optimal precision. LabCare service plans are developed from in-depth product expertise and real-world customer insight, offering flexible support to best match your lab’s needs and help you get the most from your laboratory automation systems.
Expert Technicians
Factory-trained specialists who know your equipment inside and out
Minimize Downtime
Proactive maintenance and rapid response to keep your lab running smoothly
Protect Your Investment
Extend equipment life and maintain optimal performance with genuine parts
Compare Service Features
| Features | Equipment Warranty | Emergency Service | Preventative Maintenance | LabCare Protect | LabCare Perform |
|---|---|---|---|---|---|
| Duration | 1 Year From Ship Date | Per Visit Basis | Per Visit Basis | 1 Year From Purchase | 1 Year From Purchase |
| Preventative Maintenance (PM) | 1 Annual Preventative Maintenance *** | 1 Annual Preventative Maintenance *** | 1 Annual Preventative Maintenance *** | ||
| On-Site Service Visits | 1 Visit | 1 Visit | 2 Visits | ||
| Priority Scheduling | |||||
| Parts Covered | Standard Parts ** | Standard Parts ** | Preventative Maintenance Parts Only | Preventative Maintenance + Standard Parts ** | Preventative Maintenance + Standard Parts ** |
| Labor for Repairs | |||||
| Software Support & Updates | (Critical Bug Fixes) | ||||
| Exclusive Consumables Pricing | |||||
| Multi-Year & Multi-Unit Options | Available Upon Request | Available Upon Request | Available Upon Request | ||
| Virtual Support |
On-site Service
Expert technicians provide hands-on maintenance and repairs at your facility
Remote Support
Virtual diagnostics and troubleshooting to minimize downtime
Important Service Information
Service Coverage
On-site service coverage and availability is dependent upon the product and warranty. Existing Warranty or Service Agreement: Most service needs are covered and are given priority scheduling. Standard parts are covered. Not all service products are available on all equipment.
Additional Charges
*Emergency Service and Preventative Maintenance are billed per visit and may vary depending on location and repair needs.
Items Excluded
**Items excluded: Computer hardware/operating system, Consumables not supplied by Scinomix (printhead, labels, ribbon). Label malfunctions:
- a. Labels not purchased through Scinomix
- b. Labels not previously approved by Scinomix
- c. Label manufacturing defects not purchased through Scinomix or approved by Scinomix
Important Note
***Important Note: PM visits are not repair or service visits. PM visits are for functional equipment. If a machine is found to be non-functional during a PM visit, additional charges may be incurred.
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