The decision to purchase automation for your lab is an important one. You should take into consideration the ways in which you can prolong the performance of your machine, and make sure it’s getting the proper TLC it needs. Service Agreements are a critical part of this process.
Most service agreements include routine maintenance and replacement of parts that are known to wear. This keeps the automation healthy and running as it should. It also ensures that preventive care is happening before known issues arise.
Service agreements also foster an ongoing relationship between the provider and the end-user. They give the end user ongoing involvement of equipment experts and improves the quality of customer service. The provider is given a history of communication and records of issues, repairs and site visits. When the provider thoroughly understands the end user application and has a history of the equipment, response times are improved. Through building this kind of relationship, standards for customer service are set in ways that benefit both parties. Additionally, service contracts put solutions in place before emergencies occur bringing peace of mind to the end user.
Scinomix values the ongoing relationship with our customers as well as our customers finding value in the automation they purchase from us. We stand behind the quality of our product using service agreements to pave the way for long term support.
All Scinomix equipment has a one-year warranty. During this period, our dedicated service technicians offer free phone support, parts and labor, and if needed, a trip to your site to fix issues.
After the one-year warranty is finished, we offer a variety of service levels and preventative maintenance plans. Our service agreements and preventative maintenance plans offer many benefits including the following:
- Minimizes downtime with priority scheduling and repair service
- Parts and labor (depending on the plan type)
- Maximizes instrument performance and reliability with new and innovative software upgrades
- Cleaning of parts and regular maintenance to ensure your instrument is kept in prime condition and functioning optimally
- Increases instrument longevity
- Emergency service plans available for time-sensitive matters
We pride ourselves on transparency and our expertise to provide the best solutions for your lab. We are committed to quality, reliability and value, and want to ensure you receive the best service and support to extend the lifetime of your equipment.
For more information on the right plan for you, contact your account manager or email firstname.lastname@example.org.